Installing signage and steering conversations
As I enter the final weeks of my stay in Delhi and my engagement with Adhyayan, it’s really inspiring to see a distinct pattern of our interventions in the community.
This week we finally completed our big consolidated map of the village. The original piece is a 5’x4’ compilation incorporating the handiwork of many children at Adhyayan. Once the final piece was completed, I scanned and did a few layers of editing to make it printable. As a test, we have created two billboards versions of the community map to be installed at two of the 4 entrances in to the community. If successful, we will be adding more in the coming days.
An important aspect of my work has been to include the residents and seniors in whatever activity we engage the children with. For a project that involves a whole community, it is imperative to have an active participation of every group involved whether it is the children, the adults, the aged, men and women. Each group brings its own thoughts, strengths and limitations and is thus vital for the sustainability of any intervention. In our biweekly community meetings, I tried to bring to the discussions, different phases and issues that we have been trying to address.
This week’s meeting’s agenda was the claiming of ownership of the streets. It was a topic that we bring up time and again; to counter the disassociation and unaccountability of the littering problem but this week we were able to support the message with process images and results of our ‘art-bombing’ intervention. This was an experiment that received a mixed response. While on one hand, the residents love the art the children are creating in the streets, and its come to my knowledge that people have even approached them offering to hire them as profession mural artists to work on spaces in and outside their homes and businesses. Many residents on whose properties we created these murals, have taken great pride in the work and have taken ownership of the space, maintaining it, as its something created by their (the village’s) children. However, there were some spaces where despite our hard work of changing its character, in full view of the surrounding businesses, got reduced back to being an easy target for collecting garbage and betel nut spitting. It is an issue that I need to reevaluate our strategy towards.
In this meeting we also ‘unveiled’ the map in front of the community. It was a project that had required walking a tightrope of dealing with the historical monuments present within the community. We wanted to celebrate the rich heritage and history of the village by the presence and association of the 15th century Mughal structures present on site, while being careful of the delicate nature of their present status and the ‘illegal’ encroachment by the local residents. As I mentioned in a previous post my personal opinions about caged monuments and active engagements, yet I understand the residents’ discomfort in coming under the authorities radar regarding their occupation of the monuments, their cowsheds etc. However, I strongly feel that there is a need to acknowledge the immense heritage in the midst of which they reside.
The map serves as a visual celebration of the village and its legacy. For a community that doesn’t even completely show up on Google Maps, being denied the very basic acknowledgement of their existence in the urban fabric of Delhi, this ‘map’ serves more than a planning record of its physical structure. In having the children draw out their spaces, we created a rich visual of the life and characteristics of the village, in their recording of their favorite snack vendor to the shoe repair man to the location of Adhyayan to the square where the elders smoke their hookahs, the life and secrets of the community is introduced to an outsider. It’s a navigational welcome into the spaces and people of Zamrudpur.
We were honored to have a dear friend and mentor, Ravi Gulati join us for the meeting. He is the founder and head of an organization, Manzil for the past 20 years working on a host of issues in and around Delhi. Amit who founded Adhyayan was himself a student of Ravi bhaiya and started the organization as an offshoot of Manzil with a wish to share his own learning. He was instrumental in connecting me with Adhyayan and offered an invaluable wealth of advice when I started working on the project.
It’s also been over four weeks since we planted our first experimental urban farming bed in the reclaimed community park within the neighborhood. Inspired by the wonderfully rich growth of our planting, we’ve started work on another bed, with the hope to strategically keep adding more. While the village residents were initially slow in accepting our initiative of urban farming on their rooftops, seeing the actual proof of the ease of growth of our demonstrational beds and the richness of our yield has raised the enthusiasm exponentially. We are getting approached every other day by some resident wanting to know more about growing organic food on their rooftops and requesting our help to set up their beds. It is this interest and initiative on the part of the community that is most encouraging and the best reward of our hard work.
– Zoya
Bureaucratic camouflage and organizational design
The organizational chart is government’s way of structuring itself visually. In the US, this usually means it exists on letter-sized paper or on a presentation slide. It’s like a family tree where hierarchical and lateral relationships are mapped and acronyms abound.
At the State Department, the visual structure of the org chart is one of disparate columns of boxes. When I arrived, I expected that the columns of the org chart would mirror the reality of behavior across bureaus, where people remained within their column of boxes and “stayed in their lane.”
I’ve done some reflecting on org charts of late, especially as I participated in a course offered through State’s Foreign Service Institute on State’s operations here in DC and how State interacts with other government agencies. The course facilitators asked us to map out our relationships with other bureaus in the various columns of State’s org chart. The resulting maps were messy, tangled, and colorful–in short, far from the sterile grid of the official org chart. The purpose of the exercise was to demonstrate that relationships are crucial to being effective, and that we rely on our colleagues who sit in bureaus across the org chart to help us achieve our shared mission.
It is in this spirit of collaboration and relationship building that the Collaboratory seeks to operate. We are learning about social networks, organizational change, and human-centered design, and seeking to be conveners across disparate org charts, the private sector, and civil society. While the private sector has been no stranger to design, the challenge of making space for design in government remains. I’ve been trying to come up with effective ways to integrate design into State’s organizational culture.
The good news is that I’m not alone: I’ve met a handful of designers working at State so far, and their projects are exciting. While their official titles camouflage them into the bureaucracy, they are using design processes to identify, frame, and solve problems of information management, user experience, and systems design in government. I was thrilled to connect with them and commiserate as I approach similar problems and encounter similar obstacles.
Last week, I piloted a design thinking workshop with the Collaboratory team as participants. Since our launch last November, we have been running periodic sessions called CollabSalons, where we open our doors to our colleagues to brainstorm, gather feedback, or thank them for their contributions to projects. The design thinking workshop will be the next iteration of the CollabSalon series. Conceived as a way to make space for design at State, the goal of the workshop is to introduce the process of design thinking and explore the ways in which our colleagues in ECA can use it to approach their work.
Planning for the CollabSalons
This project is fun and challenging—I’m doing a lot of learning about design thinking and how to communicate the process outside of an art and design community. After getting feedback from my team, I’m moving forward on designing a kit for participants with the tools that they will need for the session (picture lots of post-it notes and sharpies) as well as resources that they can take away with them afterwards. I’m also working on an identity for the CollabSalon event series to amplify our visual presence in physical and digital spaces.
In the meantime, I’m working on setting up my own toolkit: this week I sumbitted paperwork for purchasing an Adobe Creative Cloud subscription that will eventually live on an internet-enabled laptop. Imagine the possibilities for printing in a world where I don’t have to cross the street to use cafeteria wifi for transferring files… Next up: determining printing capabilities and fixing the color balance in the copy room.
The views expressed in this article are those of the author and do not necessarily represent the views of, and should not be attributed to, the U.S. Department of State.
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